Looking at the source code behind the specific tags the problem revolved around, it was clear that this was a JS issue and appeared to be related to jQuery within DNN or ASP.Net AJAX, but the errors I saw weren't helping me much. It wasn't until I decided for reasons I don't even recall, to try the same in IE, that I saw an error I could search on more readily. When I took that error to the DotNetNuke forums, I found my solution and a post that indicates the cause is known. The combination, I find troubling. This seems like something that deserves more attention than it's getting and I hope that this post will have come to your attention MUCH faster than the one that helped me which by the way, is located HERE. I do want to thank William for the solution and I don't want to sound ungrateful, but he is on the DNN team, this is a fairly nasty issue, and I think it deserves a more proactive solution so here I am.
The symptoms:
You click the "+" sign in FileManager to expand the root folder, or you click the ACTIONS menu to make it open up/drop down but in both cases, you just get an indefinate "wait" animation (spiral for default).
The indicators:
- For Chrome:
- In the Developers Tools, Console tab, Errors group: "Failed to load resource" on the current page.
- For FireFox after clicking the image:
- In FireBug, Console tab, All group:
- A "POST" that returns 200 OK, but with the error symbol
- A JS error
- Index or size is negative or greater than the allowed amount" code: "1
- http://ajax.googleapis.com/ajax/libs/jquery/1/jquery.min.js
- "(function(a,b){function cg(a){return d...a:a+"px")}}),a.jQuery=a.$=d})(window);"
- For Internet Explorer after hovering over the image:
- In Developer Tools (F12), Console tab:
- "SCRIPT5022: Sys.ArgumentException: Cannot deserialize empty string. ScriptResource.axd?"
- or if you copy the error and search by pasting it:
SCRIPT5022: Sys.ArgumentException: Cannot deserialize empty string.
Parameter name: data ScriptResource.axd
The solution:
- Login to your dnn instance as host
- Navigate to:
- Host Settings
- Advanced Settings
- Performance Settings
- "Compression Setting" (yes, there is another "Compression Settings" group, no it's not the one you want)
- Set "Compression Setting" to "No compression"
- Scroll down and click "Update"
NOW your ACTIONS menu and FileManager module should be working once more.
2 comments :
Excellent! Thank you for the post. I also had to Restart the Application after making the change, but it worked.
One other thing. When I changed the compression from GZip to none, hit update, hit restart, gzip still shows up as the selected compression. It's working now, but is that normal?
I don't think my install behaved that way (still appearing to have GZip selected). Glad I could help though :)
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