Tuesday, January 18, 2011

My chat with Samsung regarding the Samsung Fascinate and Froyo

Kyle: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Michael: I have two issues. The first is that the product registration page is telling me that my serial number (hex IMEI) is invalid and won't let me register.
Michael: Are you familiar with this issue or could you help me confirm I'm providing the right information?
Kyle: I understand that you are trying to register the phone. Am I right?
Michael: Yes
Kyle: Thank you for confirming.
Kyle: Please let me know the model number of the device.
Michael: SCH-i500
Kyle: Okay.
Kyle: Thank you for the information.
Kyle: Are you getting any error message on the PC?
Kyle: It has been a while since I’ve received a message from you. Are you still with me?
Michael: Not from my computer. The site tells me: ... well, I just tried to submit again to get the error once more and it seems it took this time. Go figure.
Michael: I love buggy software (I'm a developer myself) :)
Michael: On to issue number two if we may.
Kyle: Is the issue resolved?
Michael: It appears that issue is, yes.
Kyle: Okay.
Kyle: Please let me know if you have any other questions for me.
Kyle: I don’t mean to rush you, but I haven't had a response from you. Are we connected?
Michael: Yes, can you tell me what the official reason, according to Samsung, that the Fascinate (SCH-I500) has not yet recieved an update to Android 2.2 or 2.3?
Kyle: I understand that you are looking for the Android 2.2 or 2.3 update for the phone. Am I right?
Michael: Yes, if it existed. To my knowledge it does not so I'm wondering why that is. If it does exist, I'd love to know where to find it.
Kyle: Thank you for confirming.
Kyle: Unfortunately there is no update available at this time for the phone, nor is there an estimated date of one being released. We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Kyle: I apologize for the inconvenience this may have caused you.
Michael: Understood. So back to my original question. Why hasn't an update been released already? We in the community (without the benefit of source code) nearly have it working so we know it's not a technical issue.
Kyle: I am sorry I couldn’t help you fix the issue over the chat. However, is there anything else I might be able to assist you with?
Michael: You haven't even come close to answering my 2nd question.
Michael: I didn't ask for the update, or if it was available, I asked why it is not.
Kyle: I am sorry, Samsung did not mentioned any information about the update.
Kyle: I apologize, I would have surely helped you if I had the information at my end.
Michael: Thank you. I didn't expect a more useful answer. I'm sorry you have to hear my attitude, but I am one of thousands who feel ripped off.
Michael: Have a good day.


Post a Comment