When I asked Twitter for account activity information for MY account (in such a way that they knew I was the account holder), this was their response. It definitely makes me think twice about supporting Twitter with my traffic. See the transcript below (edited in a few spots for security) but otherwise unaltered.
Request#XXXXXX
Tonight our account was compromised and tweets were made by an unknown individual. The account password was fairly Strong (pattern was XXXXXXXXXXX) and entirely unguessable. I NEVER have shared this password with anyone and it's used in only one other area where I also keep it very secure so I have a pretty good idea of who was abusing it, but I can't be 100% sure. Can you release to me any diagnostic information for my own account (like IPs used to access the account, or other accounts accessed in the last 24 hours by the IP of my abuser? I would identify them by certain posts they made (assuming there is an archive and I have deleted all the posts they made).
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AD_Collective
Tonight our account was compromised and tweets were made by an unknown
individual. The account password was fairly Strong (pattern was XXXXXXXXXX)
and entirely unguessable. I NEVER have shared this password with anyone and
it's used in only one other area where I also keep it very secure so I have
a pretty good idea of who was abusing it, but I can't be 100% sure. Can you
release to me any diagnostic information for my own account (like IPs used
to access the account, or other accounts accessed in the last 24 hours by
the IP of my abuser? I would identify them by certain posts they made
(assuming there is an archive and I have deleted all the posts they made).*Username:* AD_Collective
*Email:* XXXXXX@XXXXXXX.XXX
*Last accessed:* 2010-07-30
*Phone:* XXX-XXX-XXXX
Jul-30 2010 03:11 am.
rose
Twitter Support
Hello,If you think your account may have been compromised, please take these two steps immediately:1. Change your password. After you log in, you can change your password at http://twitter.com/settings/password. Be sure to pick a strong, unique password you haven't used before. If you're having trouble logging in, request a new password athttp://twitter.com/account/resend_password.2. Check your connections. Check the Connections page at http://twitter.com/account/connections and revoke the access privileges of any third party applications that you do not recognize.This help page has more information for hacked or compromised accounts:Please let us know if you continue to experience problems.Thanks!rose
Jul-31 2010 01:03 am.
AD_Collective
Rose, thanks for the canned response. Any chance you can respond to my
original message?:)
Jul-31 2010 06:44 am.
rose
Twitter Support
Hello,Twitter does not release user information except as required by proper legal process.We receive information requests from law enforcement at the mailing address and fax number below:Twitter Inc.,
c/o Trust and Safety
795 Folsom Street, Suite 600
San Francisco, CA 94107Fax: 415-222-9958Acceptance of legal process by facsimile is for our convenience only and does not waive any objections, including the lack of jurisdiction or proper service.Thanks,rose
Aug-03 2010 07:42 pm.
AD_Collective
So basically you're telling me to get lost and deal with it? Also that Twitter has no concern for user trust? I'm not asking for someone elses account activity. I'm trying to determine who was defacing my account and the police couldn't care less so I can't do a legal query.
Aug-03 2010 08:08 pm.
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